Privacy Policy

High Notes (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website highnotesfashion.com, make a purchase, or interact with us.

This policy is drafted in accordance with applicable Indian laws, including the Information Technology Act, 2000, and relevant rules.

Business Details:

Legal Name: Soul Closet
Brand Name: High Notes
GSTIN: 06APKPB5373G1ZZ

1. Information We Collect

We collect only the information necessary to provide and improve our services.

A. Personal Information

Full Name
Email Address
Contact Number
Shipping & Billing Address
Payment Details (processed securely via third-party gateways; we do not store card details)

B. Non-Personal Information

IP Address
Browser Type
Device Information
Website usage data (pages visited, time spent, interactions)

C. Optional Information

Account preferences
Wishlist or saved items
Communication preferences

2. Purpose of Collection

We use your information to:

Process and fulfill your orders
Provide customer support and assistance
Send order updates and notifications
Improve and personalize your shopping experience
Send marketing communications (only with your consent)
Prevent fraud and enhance website security
Comply with legal and regulatory obligations

3. Payment Security

We do not store your credit/debit card details. All payments are processed through secure and trusted third-party payment gateways using SSL (Secure Socket Layer) encryption to ensure maximum security.

4. Data Sharing & Disclosure

We respect your privacy and do not sell, rent, or trade your personal information.

Your data may be shared only with:

Trusted third-party service providers (payment gateways, logistics partners, IT services)
Legal authorities, when required by law or to protect our rights
Internal teams or affiliated entities for operational purposes

All third parties are contractually obligated to safeguard your data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance your browsing experience
Remember your preferences and settings
Analyze website traffic and performance

You can disable cookies through your browser settings; however, some website features may not function properly.

6. Data Storage & Retention

Your data is stored on secure servers, including Shopify infrastructure and trusted service providers.

We retain your personal information only as long as necessary for:

Order fulfillment
Legal compliance
Business and operational needs

7. Your Rights

You have the right to:

Access and review your personal data
Request correction or deletion of your data
Withdraw consent at any time
Opt-out of marketing communications

To exercise your rights, contact us at info@highnotesfashion.com.

8. Email & Marketing Communication

If you subscribe to our mailing list, we may send the following:

New product launches
Exclusive offers and promotions
Brand updates

You can unsubscribe at any time by:

Clicking the “Unsubscribe” link in emails, or
Sending an email to info@highnotesfashion.com with “UNSUBSCRIBE” in the subject line

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Security Practices

We implement industry-standard security measures, including:

SSL encryption
Secure servers
Restricted access to personal data

While we strive to protect your information, no method of transmission over the Internet is completely secure. By using our website, you acknowledge this risk.

11. Legal Disclosure

We may disclose personal information: