At High Notes, we aim to deliver your orders quickly, safely, and efficiently. This Shipping & Delivery Policy outlines how your orders are processed and delivered across India.

Business Details:

• Legal Name: Soul Closet
• Brand Name: High Notes
• GSTIN: 06APKPB5373G1ZZ
• Website: highnotesfashion.com

For any shipping-related queries, contact us at info@highnotesfashion.com.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation
• Once processed, your order will be shipped through our trusted courier partners
• Orders are processed only on business days (excluding Sundays and public holidays)

2. Shipping Timeline

Orders within India are typically delivered within 5 business days from the date of dispatch.

Please Note:

• Delivery timelines may vary based on your location
• Remote or non-serviceable areas may require additional time
• During peak seasons, sales, festivals, or high-demand periods, dispatch and delivery may take longer than usual

3. Shipping Partners

We work with reliable domestic courier companies and registered logistics partners to ensure safe and timely delivery of your orders.

4. Delivery Address

• Orders will be delivered to the shipping address provided at checkout
• Customers are responsible for providing accurate and complete address details, including a valid contact number
• High Notes is not responsible for delays caused due to incorrect or incomplete address information

5. Order Tracking

Once your order is shipped, you will receive a confirmation via email or SMS.

This will include tracking details so you can monitor your shipment in real time.

6. Delays in Delivery

While we strive to deliver your order within the estimated timeline, delays may occur due to factors beyond our control, including:

• Courier partner delays
• Weather conditions
• Natural disasters
• Incorrect shipping details provided by the customer
• Unforeseen logistical or operational issues

High Notes ensures that all orders are handed over to the courier partner within the committed processing timeframe.

7. Undelivered Orders

If delivery fails due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, the order may be returned to us.

In such cases, additional shipping charges may apply for re-dispatch.

8. Contact Information

For any questions related to shipping, delivery, or order tracking, please contact:

High Notes (Soul Closet)
Email: info@highnotesfashion.com
Website: highnotesfashion.com